Q:
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How do I book a holiday?
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04/12/2008 |
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A: |
By calling into our office, by telephone or sending in one of our booking forms |
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Q:
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How much deposit do I pay?
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04/12/2008 |
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A: |
Deposits are £25 per person, and if you wish to take insurance this is also payable at the time of booking. |
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Q:
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Do you charge extra for payments made by credit card?
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04/12/2008 |
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A: |
No |
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Q:
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Do I need Insurance?
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04/12/2008 |
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A: |
It is an entirely individual decision. We do offer travel insurance as part of our service to you. |
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Q:
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What happens once I have booked?
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04/12/2008 |
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A: |
When the booking has been made, we will then issue you with a confirmation confirming the details of the holiday |
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Q:
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Do you provide a home pick up service?
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04/12/2008 |
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A: |
We do offer a Home Pick-up/Drop Off Service at an additional charge. |
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Q:
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When do I pay the balance?
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04/12/2008 |
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A: |
The remainder of the balance is due 6 weeks prior to travel (balance due by date is printed on the bottom of your confirmation). |
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Q:
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Can I reserve coach seats?
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04/12/2008 |
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A: |
Yes, seats are can be pre-booked at a charge of £5 per seat, subject to availability. |
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Q:
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Are there car-parking facilities at your depot?
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04/12/2008 |
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A: |
Yes, on your date of travel a representative will allocate/show you to your parking bay. |
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Q:
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Where do I find my pick up point and time?
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04/12/2008 |
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A: |
One week before your departure we will forward you your luggage labels which will confirm your exact departure time. |
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Q:
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Can we view one of your coaches?
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04/12/2008 |
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A: |
You are most welcome to view come and view our coaches, but please call before to make sure we have a coach in our depot so as you don’t have a wasted journey. |
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Q:
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What If I have a special requirement/needs?
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04/12/2008 |
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A: |
Please ask and we will endeavour to meet any special requests. |
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Q:
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Do you sell Gift Vouchers?
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04/12/2008 |
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A: |
Yes, Holiday Gift vouchers are available in denominations of £10 and £20 and can be redeemed against any of our tours |
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Q:
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Do your coaches have seatbelts?
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04/12/2008 |
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A: |
Yes, all our vehicles have seatbelts fitted, it is now a legal requirement for passengers to wear them. |
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Q:
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I have to complete a 'Risk Assessment' for our trip can you help?
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04/12/2008 |
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A: |
Yes, you can be assured in line with our Health and Safety policy all relevant risk assessments have been completed. |
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Q:
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Do I have to pay VAT on our coach hire?
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04/12/2008 |
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A: |
No VAT is zero rated on coach hire. |
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Q:
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Can your coaches go into London?
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04/12/2008 |
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A: |
Yes all our vehicles comply with the LEZ regulations permitting them to enter London. |
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Q:
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How do I book a coach?
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04/12/2008 |
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A: |
A letter of confirmation with a £25 deposit to make your booking, we will then forward your booking confirmation. |
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Q:
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When do I have to pay for booking?
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04/12/2008 |
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A: |
Coach Hire 7 days prior to departure, Holidays 6 weeks prior to departure, & Day excursions at the time of booking. |
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Q:
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What size coaches do you offer?
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04/12/2008 |
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A: |
We have a range of vehicles to suit any size of party - why not have a look at *our coaches |
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